Terms & Conditions

Terms and Conditions - Print shall be referred from now on for the purpose of these terms and conditions as'.

Acceptance of orders - a) contracts for the supply of goods and/or services only subject to these terms and conditions and all terms and conditions in the customer's order or enquiries inconsistent therewith shall be of no effect.

b) The terms and conditions herein shall constitute the entire agreement between and any modification to these conditions will be binding only if it is evidenced in writing signed by a director of the company and such evidence contains specific reference to those conditions being modified.

c) Acceptance of the customers order takes place when an order confirmation - website order/email/written/verbally is despatched/conveyed to the customer, or preliminary work is undertaken on the customers instructions.

d) We reserve the right to decline any order without giving any reason.
Currency - Payment for accepted orders must be in the currency agreed on the order confirmation or other written communication sent to the customer from ourselves detailing the order - written/email. Without this written notification pounds sterling must be assumed.

Disclaimer - disclaims to the maximum extent permitted by law all representations, warranties (express or implied) regarding products, services, quantities, pricing, graphics, software, information, published on our web site, in our buying guides or in any other form or location. Data is constantly updated and therefore is not necessarily accurate, current or complete. Provision of the products, services, software, information is on an "as is" basis. In particular disclaims without limitation, warranties of merchantability, fitness for purpose or non infringement.

Tax - Value added tax will be charged, if applicable, at the rate ruling on the date of supply whether or not included on the quote, order, invoice.

Preliminary work - All work carried out, whether experimentally or otherwise, at customer's request shall be charged.

Supply of design data - A charge may be made to cover any additional work involved where the design data supplied or specified is not clear, legible, or in the prescribed format/specification to produce satisfactory results. Where design data is so supplied or specified, responsibility will not be accepted for imperfect work caused by defects in the supply, format or specification. This includes any incompatibility or defects caused by differing software versions/ conflicting operating systems. All compatibility issues should be addressed by the customer to before proceeding with the order.

Any issues not addressed by the customer will not be the responsibility of should the final order not meet the customers satisfaction. Where we are aware defects in the data are so severe and cannot be remedied we will halt further processing awaiting your instructions. The work to this point will be chargeable (i.e. if design is approved but the final product is refused for any reason, the design is deemed still chargeable)

Proofs - When placing an order with, you are agreeing that If you upload a file to our website, you are accepting full responsibility for the quality, proportion, size and printable format of your artwork and as such we cannot be held responsible for quality of print or format issues.

Archived Designs - Due to the volume of files processed by, we do not store any files uploaded/ provided to us longer than 180 days. We make no guarantee that such files will be available for retrieval at any time.

Copyright - Unless negotiated and agreed in writing, the copyright of General Artwork, Commissioned Artwork and Illustrations belongs to, except where the whole printed product design is uploaded, transferred to us by the customer or designed by the customer. The customer shall be responsible for all the design data they supply. He/she should obtain the necessary authority to reproduce picture, artwork, photographs, logos etc. The customer will indemnify us and our agents from any claim arising thereof.

Delivery and payment - Should we fail to dispatch within the agreed schedule, It is up to the discretion of as to whether it sees fit to issue compensation in the way of increasing the order quantity at no extra charge or issuing any amount of refund. uses a third party for all delivery services, and as such cannot be held directly or indirectly responsible for any damages during transit, delay in meeting the agreed delivery schedule, or loss of order. In such an event, will not be held liable for any damages or costs incurred, but will pass the details of the third party courier used onto the customer, so that the customer can then pursue the matter.

(b) Should expedited delivery be agreed, extra may be charged to cover any overtime or any other additional costs involved.

(c) Should work be suspended at the request of or delayed through any default of the customer for a period of 14 days we shall then be entitled to payment for work already carried out, materials specially ordered and any other additional costs including storage.

(d) Please only sign for the delivery of your order if it is complete and in good condition, as you are signing in aceptance of the above. Any shortages, damage or claims cannot be made after this time.

Definition of quantity - The quantity options are for printing from one original artwork (or in the case of a double sided order, from two original sides of artwork). This does not allow for multiple images to be printed - i.e. splitting the overall quantity down into smaller quantities from different originals.

Variations in quantity - Every endeavour will be made to provide the correct quantity ordered, but estimates are conditional upon margins for 5 per cent for work in black only and 10 per cent for other work being allowed for overs or shortage.

Variations in quality - Paper substrates can change shade, thickness and quality slightly from batch to batch due to the production process. cannot be held responsible for such variations.

Claims or Complaints - Advice of damage, misprints, quality disputes, delay or partial loss of goods in transit or of nondelivery must be given in writing to us and the carrier within three working days of delivery ( or in the case of non-delivery within 7 days of despatch of the goods ). All other claims must be made in writing to us within 7 days of delivery. Any claims made outside of this timeframe can no longer be entertained.


Personalised or "made to order" items cannot be cancelled once work has begun on these items. This includes all work done in the preparation or the creation of your ordered items and includes but is not exclusively the creation of or amendment to artwork provided by the customer, print, production or design work on items ordered. If you need to alter your order, you will be liable for any additional costs incurred to change designs or artwork and any additional costs for changes in quantity or type of items. 

Should any part of an order be cancelled prior to the start of work, an administration charge of 20% or a minimum of £30 will be chargeable along with any costs incurred by In addition, should an order be placed but not completed, either by lack of correspondence from the customer or no printable artwork being received by after a period of no less than 60 days, then reserves the right to cancel the order, with the administration charge above being levied. reserve the right to cancel any order at any time should they deem the customer correspondence or request(s) unworthy or unprofessional. Any refunds can take up to 30 working days to be actioned.

Abusive language - A certain level of civility is expected during every telephone communication with and as such any Racism, Insults, Swearing or Abusive language will not be tolerated and will result in the termination of any communication and cancellation of any outstanding orders - subject to our cancellation fee as detailed above.

Limitation of Liability - a) The sole liability of in respect of any defect in, or failure of any goods or services supplied or for any shortage in the quantity of goods delivered or for any loss, injury attributable directly or indirectly thereto (other than in respect of death or personal injury) is limited to i) making good by replacement or ii) repairing defects or failures which under proper use appear therein. b) Without prejudice to the foregoing, shall in no circumstances be liable - i) for any indirect or consequential loss (including without limitation loss of production, loss of profit or liability to third parties) suffered or incurred by the customer. ii) for any loss or damage in excess of the contract price for the goods or part thereof in respect of which a claim is made. We shall not be liable for any loss to the customer arising from delay in transit of their goods.

Customer's property - (a) Except in the case of a customer who is not contracting in the course of a business or holding himself out as doing so, customer's property and all property supplied to us by or on behalf of the customer shall while it is in our possession or in transit to or from the customer be deemed to be at customer's risk unless otherwise agreed and the customer should arrange insurance accordingly. (b) We shall be entitled to make a reasonable charge for the storage of any customer's property left with us before receipt of the order or after notification to the customer of completion of the work.

Materials/data supplied by the customer - (a) We may reject any paper, plates, data, media or other materials supplied or specified by the customer which appear to us to be unsuitable. Additional cost incurred if materials are found to be unsuitable during production may be charged.

(b)Responsibility will not be accepted for imperfect work caused by defects in or unsuitability of materials so supplied or specified. (c)Supplying files of imperfect quality (such as images/text with an original resolution of less than 300dpi) will be printed by on the basis of 'if it is legible, it is deemed printable' and fit for purpose. will not be held responsible for the customer's image quality and will not comment on resolution/quality. Should the resolution be so bad that it is not legible, the customer will be informed and the order possibly delayed. (d) Due to the manufacturing process, any files provided without adequate bleed may end up with thin white slithers once cut to size for which cannot be held responsible.

(e) Quantities of materials supplied shall be adequate to cover normal spoilage.

Credit terms - For invoices not settled within the agreed credit terms, we reserve the right to charge interest on the overdue debt at 2% above the HSBC Bank base rate at the time and an administration fee to cover the debt recovery costs.

Overdue Payments - If payment is not received within the agreed terms, will instruct their solicitors to recover the amount due. The solicitors costs plus a £50.00 admin charge will be added to the amount due along with any interest accrued as in section (c)

Insolvency - If the customer ceases to pay his debts in the ordinary course of business or cannot pay his debts as they become due or being a company is deemed to be unable to pay its debts or has a winding-up petition issued against it or being a person commits an act of bankruptcy or has a bankruptcy petition issued against him, we without prejudice to other remedies shall (I) have the right not to proceed further with the contract or any other work for the customer and be entitled to charge for work already carried out (whether completed or not) and materials purchased for the customer, such charge to be an immediatem debt due to us, and (ii) in respect of all unpaid debts due from the customer we have a general lien on all goods and property of his in our possession (whether worked on or not) and shall be entitled on the expiration of 14 days notice to dispose of such goods or property in such manner and at such price as we think fit and to apply the proceeds towards such debts.

Illegal matter - (a)We shall not be required to print or design any matter which in our opinion is or may be of an illegal or libellous nature or any infringement of the proprietary or other rights of any third party.

(b) We shall be indemnified by the customer in respect of any claims costs and expenses arising out of any libellous matter or any infringement of copyright, patent, design of or any other proprietary or personal rights contained in any material printed for the customer. The indemnity shall extend to any amounts paid on a lawyer's advice in settlement of any claim.

Printing - Every effort will be made to obtain the best possible colour reproduction on customer's work but because of the nature of the processes involved, we shall not be required to guarantee an exact colour consistency throughout a quantity or an exact match in colour or texture between the customer's file provided, monitor display - local or over the internet, colour proof and the printed article. Final printed materials can vary between Litho and Digital printing processes and as such cannot be matched between them. We are specifically unable to match pantone colours exactly in any method of printing and whist we do our best to replicate these we do not pantone match colours for print, sublimation or embroidery.

Force majeure - We shall be under no liability if we shall be unable to carry out any provision of the contract for any reason beyond our control including (without limiting the foregoing) Act of God, legislation, war, fire, flood, drought, failure of power of supply, lock-out, strike or other action taken by employees in contemplation or furtherance of a dispute or owing to any inability to procure materials required for the performance of the contract. During the continuance of such a contingency the customer may by written notice to us elect to terminate the contract and pay for work done and materials used but subject thereto shall otherwise accept delivery when available.

Law - These conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of England.

Terms and Conditions - Clothing

Purchases of products from are governed by these terms and conditions. Please read the following terms and disclaimers. By accessing this site, you agree to be bound by these terms and disclaimers.

This web site is directed primarily at those who access the site from the United Kingdom. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent that local laws are applicable.

We accept no responsibility for the web sites or other information or products of other parties linked to this web site. Your dealings with persons found via this web site are between you and such persons and we will not be liable for any loss or damages arising out of such dealings.

If any of these terms or disclaimers shall be found unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

E-mail or telephone will be used as a long-distance means of communication, All orders or instructions will be required in writing.

Personalised clothing is non-refundable unless damaged due to manufacturing defect.

Logo embroidery & Print - Whilst we will endeavour to match your logos colours and images as closely as possible, the nature of garment printing and embroidery means that there may be from time to time deviations in colour/pattern from those sent. This is dependant on available threat and garment printing media and the garments being sewn or printed.. Whilst we will will consult customers for major changes in pattern or colour, we reserve the right to make minor changes or substitutions of colour or pattern dependent on the colour/material or the garment being sewn or printed.

All communications including advertisements made by ., and all information on their websites are invitations to treat only and are not offers or unilateral contracts.

Your submission of an order represents an offer to purchase the products indicated by you, and is not binding on us until we have notified you that the order is accepted and the goods have been dispatched by us. This means that if a product is shown on this site but is not available or is incorrectly priced or otherwise incorrectly described, ., shall not be obliged to sell you that product. All prices listed on are correct at the time of entering the information; however, we reserve the right to change prices of any product at any time. All prices are excluding sales tax. All goods are subject to availability. is a trade supplier, and any order placed with us is on a business to business contract.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We may refuse to process a transaction or suspend any transaction after processing has begun at our sole discretion.


We reserve the right to change, modify, remove or substitute without notice any products or information shown on the website from time to time. Prices and availability are subject to change. does not control, endorse and is not responsible for the availability or content of any third party websites available via this website through a link of for services or product you buy through such websites. <br does not give any warranty as to the accuracy, suitability, reliability, completeness, performance, fitness or timeliness of the content or services contained in this website., will not be liable for any damages (including without limitation of profit or loss of use) arising out of your use or delay or inability to use the website, content or any link to another website arising in contract, tort, (including negligence) or otherwise except in the case of death or personal injury caused by Ltd's negligence.

Governing Law

These terms and conditions and all disclaimers and other material on our site shall be governed and construed in accordance with Scottish law and any disputes shall be referred to the exclusive jurisdiction of the Scottish court to which both parties submit.

Reference in these terms and disclaimers to, shall include its successors and assigns.

Personal Information - Payment Details, is committed to protecting your privacy. We do not ask for any information to browse our website. Only when purchasing a product will we need your information for contact purposes.

We only collect your information (in accordance with the Data Protection Act 1998) to process your order to the highest standard possible. We will not email you with any information unless you have given your full consent. You may refuse at anytime to cancel or withdraw your permission of our access.

You may at anytime email us about the information that we hold, if information is not correct we can either delete or correct it as you require.

This privacy policy applied from 1st Jan 2013. We may amend our policy at any time so we would advise you to regularly view our most up to date policy.

Currencies & Prices

All prices on the website are shown in £ sterling (GBP). Ltd has the right at any time to change these prices without prior notice. All prices are exclusive of carriage and VAT, which will be charged at the rate applicable.

Returned or represented cheques will be charged at £30 per presentation.

Non-Account Customers - online pre-paid transaction, advance payment or cash with order.

We accept the following cards: Visa / Mastercard / Switch / Maestro / Solo / Delta. We reserve the right to make an additional charge for administrative expenses incurred for other methods of payment.

Interest will be charged on overdue balances in accordance with the Late Payment of Commercial Debts (Interest) Act, at the rate of 2% above the prevailing HSBC base rate.

Warranties- Returns, Lost and Damages

In the event of any of your items were lost; damages in transit or exchange please contact us immediately by email to stating your name, address, Transaction ID and the enquiry.

Lost Goods

Please wait 7-10 working days past your dispatched date for U.K and European countries and 10-15 for International countries in case it has been delayed. If our carrier advised that an item has been lost or is unable supply an acceptable delivery timescale. We aim send you a replacement item/items within 5 working days of the item being classed as lost/missing in transit . For non personalised items we may offer a refund, For personalised items we will offer a replacement item/items or a credit note to the value of the item/items lost/missing in transit.

Returns/Shortages/ Exchanges

Subject to the Buyer having a right to return the Goods pursuant to these terms, all sales are final. However, does subject to the terms of this clause, recognise that there may be occasions when it is appropriate to accept returns from the Buyer and shall, on a case by case basis, consider doing so.
Subject to the Buyer having the items, Claims for shortages, discrepancies or faulty goods must be notified in writing within 14 days of delivery (

Returns of faulty goods or goods delivered in error must be authorised by our sales office, who will issue an official returns note quoting the original order number. Goods must be returned within 28 days from purchase.

All perfect returns will be subject to a 20% handling (re-stocking) fee. Notice of return must be received within 7 days of delivery. This excludes personalised items

UNDERWEAR IS NON-RETURNABLE., are under no obligation to accept the return of perfect garments correctly supplied.

Decorated garments cannot be returned or exchanged except if items are faulty. Size specifications & quality should be checked before print or embroidery etc. as NO CREDIT ALLOWANCE CAN BE MADE FOR PRINTED OR PROCESSED GARMENTS.

Please check visuals for decoration work sent for approval carefully as when approved the customer accepts responsibility for any mistakes.

Please note we will not be able to refund or exchange any goods that have been damaged by the customer (stains, deodorant marks). The goods must be returned to us in a saleable condition. The items are your responsibility until we have received the items; we advise that you use a postal service that insures your goods and recorded delivery.


The delivery period stated within which you will receive your order is approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock.

Goods despatched to a third party are at buyer's risk. It is the purchaser's responsibility to check that the goods are correct before decoration or alteration.

All UK post & packaging costs will be confirmation by email. If your delivery address is outside of the UK, applications can be made on an individual basis and a quote will be sent, you may be subject to import duties and taxes, which are levied once a shipment reaches your country. You must meet any additional charges for customs clearance. Please note, customs policies vary widely from country to country. We recommend you contact your local customs office for further information.

Please note international shipments may be subject to cross-border inspections by customs authorities.

Cancelling an order

If you have submitted your order and received your confirmation email, you can still cancel your order within 2 hours of the order being placed. Please email your cancellation marked 'URGENT CANCELLATION' to Please ensure you list your name, address, product ordered and order code on the email.

Once we've received notification from you that you wish to cancel an order, any sum debited to us from your account will be re-credited to that account within 30 days of your order, provided the goods you return are in the same condition that they were when delivered to you. You will be liable to any charges incurred when returning the goods to, unless the return is as a result of an error on our side.


Risk in goods passes on to the buyer upon delivery but the title in the goods remains with, until all amounts due have been paid in full.

Liability Ltd will not accept any liability for loss of profit or consequential losses suffered as a result of erroneous delivery or otherwise.

Images and Artwork

The client is solely & wholly responsible for the copyright and legality of all images provided or printed by, accepts no responsibility or liability for any images that have been accepted by the client/customer (proofed) and printed that may infringe on copyright of any images. By accepting the proof to be printed the client herby takes full responsibility for any legality that may come by any printing carried by, for the client/customer.

It is up to the client to seek approval for the use of any copyrighted artwork, logos or words from the owner of these items to be printed in any form or matter.

Dealing with, means you herby agree to the terms and conditions of trade set out by

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